I had a friend doing some customer experience work for one of the biggest brands in the world. She told me they had made a sweeping commitment to dramatically enhance
A couple of weeks ago I was speaking at a conference and found myself in a conversation with the president of a large distribution company. We started talking about business
This weekend, I got the call that I’d been both expecting and dreading for the past few months. A member of my family who’d been ailing for the last few
I couldn't help but smile at this headline, but I wanted to share this article published in The Drive Magazine. You can see the entire magazine online here.
“I can get you those numbers.”Or“I’m sure I could get that information.”These are both examples of the most harmful phrases to be uttered by any leader.I often talk to senior