Take a Gander at This
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Take a Gander at This

This past weekend we saw Broadway's Come From Away in Detroit, which is the story of 38 planes that were grounded in Gander, Newfoundland, during 9/11. With over 7,000 passengers stranded
The Ham Sandwich Test
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The Ham Sandwich Test

Almost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that