In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer.
For example, we look at why it feels
Are you spending your time worried about the wrong things?
I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s also co-authoring my next book with
I was working at LinkedIn/Lynda.com's offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed author, and consultant Roberta Matuson