I was in a meeting recently when someone who was quiet for most of the discussion perked up and said:
"Our customers don't want to hear from us regularly! They don't
I needed some work done at my house.
I talked to ten contractors, and nine of them were awful. But the one who ended up getting the business...He was a marvel.
If
"Not right now."
"We're in a holding pattern."
"I'm not ready to decide yet."
"We need more information."
"The timing isn't right."
I've talked with many business leaders who knew there was an important decision
Most people assume that once they've got a customer, that's when customer's experience starts. But they're wrong.
The customer experience starts long before the prospect has ever made a purchase, and
$464,000.
This was the cost of a new custom software development tool that the IT department was proposing to a CEO I was working with. He was ready to sign
What could a group of monkeys drinking fruit juice teach us about building and increasing customer loyalty?
Quite a lot, it turns out. Considering how much the Sea-Monkeys taught us last
Just ADD WATER – that's all! In ONE Second Your AMAZING Sea-Monkeys Actually Come to Life!
Seeing the advertisement for Sea-Monkeys was certainly a blast from the past for me. Many
Let me ask you a ridiculous question...
Do you think of your best customers as people who are "going to do business with us anyways," and therefore, don't need that much
Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor.
Did you know that if you were to