- 30Aug
To Reach Your Customers, Stop Shouting & Start Whispering
Do you want your prospective customers to like you and want to do business with you? What if you could achieve that before you even…
23AugTelling Stories About Yourself : How to Create Your Own Word-Of-Mouth
There’s a comic that’s so good I felt like I had to share it with you. Not just because it’s funny (although it hits just…
22AugWhat The Chickens Can Tell You
Want to know the real health of your business? Sometimes, finding the answer is much easier than you think.
19AugThe Walter White Exercise
How well do you really know your customers? What about your sales people, your marketing people, your customer service people? Here’s a fun little exercise…
17AugDoing This Will Instantly Annoy Even Your Most Loyal Customers
You might have loyal customers…but making this critical mistake can instantly turn them off! Don’t do it.
16AugWant to Improve the Customer Experience and Reap The Rewards? Do This!
Imagine using a size 14 blue font instead of a size 12 red font and that being the difference between six hundred thousand dollars in…
15AugThe Most Important Secret to Marketing Success
Great marketing is not about ‘more’ communication and–surprisingly–it’s not about quality either. If you want to nurture relationships with your customers, the most valuable thing…
11AugSplit Testing Your Customer Experience
One of the cardinal rules of marketing success is that you need to “test, test, test!” But you should also be split testing the less…
10AugThe Carousel Theory of Marketing
There are right times and a wrong times to ask your customers for things. When should you ask for a referral? When should you request…
09Aug1 2 Next »The Strands of Customer Success (And How to Bond Your People to Your Customers)
I was in New York City last week speaking to a group at Google’s HQ in Chelsea. During a walk through the city, I passed…