Even if your sales reps are meeting their quotas, you still need to know how they're spending their time. If you don't, this is just plain foolish business. You're likely
Does your company have a mission statement or a value proposition that encompasses the core of what you do?
In skyscrapers everywhere, gorgeous bronze plaques adorn the walls of companies with
How many of your customers and clients that once bought from you, aren't buying from you any more?
Do you know your current attrition rate?
Surprisingly, most companies don't have a
I just finished reading the new book about the Wright Brothers by David McCullough, and it was fabulous.
Wilbur and Orville Wright were utterly obsessed with the idea of creating a
I talk to a lot of small business owners and many of them are pretty bummed out. They say they can't survive, and the economy is the cause. Others complain
Here's something that has been bothering me lately.
How can a company buy 1-ply toilet paper to ‘save money’ while at the same time spend millions on software that will
I met with a prospective client a number of times over the past few weeks. When we first met, he expressed his concern over the "c-word," AKA "consultant," in my
The other day I ran into a client who I did some work with last year. Our work was immensely successful, but we hadn't done anything since.
And then he asked