In the late 70s, The Ford Motor Company found through a cost-benefit analysis that they were better off keeping their mouths shut about the faulty design flaws of the now-famous
Here's a review of Evergreen from Jim Pawlak for his nationally syndicated column - Biz Books. This review will appear in various newspapers across the United States.
Biz Books
(Column for 01/25/15)
By
Jim
How much do you tip a barber in Uzbekistan? There's never been a reason for you to know, just like there's never been an explicit expectation that your customers will
I hear it all the time.
“We don’t know what to blog or write emails about.”
“Our customers won't read anything we send them.”
“Our customers stay with us because we have a
In Evergreen, I introduce two types of "problem" customers: Hungry Hippos and Problem Children.
Both have been mentioned in my Tuesday Tidbits before:
Click Here To Read About Hungry Hippos and Problem