- 29Jul
I’m just The Janitor
There was a point when all the janitor had to do was mop the floors, clean the windows, empty the wastebaskets and keep the office…
22JulBeware of the Bear
This week I’m at the family cottage. I’ve been coming here for 35 years. We arrived yesterday and my parents drove up a day earlier….
16JulThat’s Not Evergreen – Comcast
Eric writes me an email asking about my book. He says I keep talking about my book, and he has pre-ordered five copies, but has…
0 comments Read more15JulThe Problem with Being Chosen
We can replace almost every asset in your business. Almost. But there’s one thing we can’t replace too easily – the customer. I delivered a…
0 comments Read more08JulYour Business Is Not Different – What Taylor Swift Taught Me About The Future Of Business
If someone told me that the singer Taylor Swift wrote a fascinating article worth reading, I probably would have rather read the back of my…
0 comments Read more03JulReally Bad PR – JetBlue
A few weeks ago JetBlue made headlines when they allowed a three-year-old toddler to pee herself on the tarmac. When this story broke, I was…
0 comments Read more01JulThe “What We Do” Mistake
In my upcoming book, Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving – I introduce the Three Cs of Evergreen companies. I talked about…
0 comments Read more