There was a point when all the janitor had to do was mop the floors, clean the windows, empty the wastebaskets and keep the office clean.
There was a point when
This week I’m at the family cottage. I’ve been coming here for 35 years.
We arrived yesterday and my parents drove up a day earlier.
As my folks approached the cottage, less
We can replace almost every asset in your business.
Almost.
But there’s one thing we can’t replace too easily - the customer.
I delivered a keynote last week to almost 250 non-profit association
If someone told me that the singer Taylor Swift wrote a fascinating article worth reading, I probably would have rather read the back of my daughter's Fruit Loops...
But that same
A few weeks ago JetBlue made headlines when they allowed a three-year-old toddler to pee herself on the tarmac.
When this story broke, I was interviewed by a reporter with USA
In my upcoming book, Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving - I introduce the Three Cs of Evergreen companies.
I talked about the Principle of Character in a