Buckminster (Bucky) Fuller once said, “If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of
Temple Grandin, a bestselling author, activist, and animal welfare expert was named one of Time Magazine's 100 Most Influential People in 2010. She’s done some remarkable work to fight for the
Attention Captain
On Wednesday, a Boeing 747 landed at the wrong airport by mistake. I’m not kidding. A massive plane flown by two pilots communicated successfully with air traffic controllers, was
How well do you empathize with your clients, customers, or prospects?
If the prospect or client you’re talking with doesn't truly feel that you're interested in understanding, and empathizing with their
My good friend, Shawn Veltman, introduced my to a concept that I had never heard of before - The Hierarchy of Horrors. It wasn't until I did a little more
One of the most annoying things to me, as a consumer, is calling somewhere to request information and being told they'll get back to me in a few weeks, or