Business Customer Experience Customer Service Retention video August 12, 20130CommentsCustomer-Focused or Narrow-Minded Focus?Here's a short story explaining what's wrong with too much focus on getting new customers and not enough on keeping your existing customers...
Misc My Thoughts August 12, 20131CommentsThose Who Want Be HelpedMy mentor and friend Alan Weiss often says, "Put your own oxygen mask on first." Just like the flight attendant's safety announcement, we need to help ourselves before we can help