Invest in Yourself
I'm constantly amazed at the number of people who aren't willing to invest capital into improving their own products, services, websites, personal growth, etc., but at the same time they
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Don’t Even Blink
One morning last week I called my bank to set up an appointment to meet with someone in commercial banking. I was told I would have to talk
Doing The Work
After teaching a Mixergy Master Class on membership site retention last fall, I received a lot of emails asking me to expand on the ideas that I taught in that class.
Shortly
Announcing a New Side Project – Peak Retention Consulting
I'm excited today to announce the formation of Peak Retention Consulting, Inc.
Peak Retention is a consulting firm specializing in customer loyalty and retention optimization for online properties, including subscription, membership,
The Bucket
The difference between customer satisfaction and customer retention is that a customer can be happy, they can be loyal, they can sing the praises of your amazing customer service and then, for any
Goodbye 2011..Hello 2012! (a tad late)
OK.
Better late than never.
2011 was an amazing year. Here's a quick look at what happened both personally and professionally in 2011, and where I'm going in 2012 with some goals