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The Big Bad Wolf

There’s a common scenario played out over and over again in effective marketing and advertising campaigns, and it’s a neat little trick to have in your marketing arsenal.

The trick is to position yourself as the underdog against the big bad wolf. Great copywriters have been using this trick for a long time, now it’s your turn.

The big bad wolf is the enemy of your industry and pitting yourself against the bad guys can be extremely effective in making your case.

Here are a few examples off the top of my head.

Good guys are on the left – bad guys are on the right.

Niagara-On-The-Lake (small, quant, quiet village ) versus Niagara Falls. (loud, noisy, and touristy)

The small tax preparer versus the IRS or CRA. (Canada Revenue Agency)

The local restaurant (local food, local ingredients) versus the local fast food restaurant (processed crap).

Your own business versus working for the “Man.”

The possibilities to using this strategy are endless…

Step up to the plate for your customers. And, if you’re stepping up, don’t be afraid to let them know it. If you have our backs, against the big bad wolf, we’ll have yours.

Do Less

The products we remember, or the reasons we return to the same restaurant time after time, or why we chose someone to do our taxes instead of the other guy, or why we return to the same auto mechanic repair shop for our repairs.

Many times, it’s not because they have better service , or cheaper prices. Lots of the time, it’s because they did something small that made an impression.

Blast us with flyers, or multiple emails, and we’ll get annoyed, but send us a personalized card on our Birthday and we’ll remember it, or make a personal effort to connect and we’ll always remember it favorably.

Do less with thought instead of more half-assed.

You’ve heard the saying “less is more,” so give it a shot.

The Foghorn

During our trip to Newfoundland last summer, we heard the most beautiful and magnificent foghorns along the coast that warned incoming ships of potential danger.

If you’re the captain of a ship in the midst of a dense fog and you hear a foghorn, you need to realize that it’s being blown for a reason. Its purpose is to let you know there’s a danger or hazard ahead. It’s purpose is to warn you, loud and clear, that you need to change your course.

When a 12-time best-selling author tells you that he’s moving on, and will no longer publish books the traditional way, the same way they’ve been published for years – it’s time to pay attention. The foghorn is audible.

Captains who refuse to pay attention to foghorns, or take the warnings seriously, end up hitting shoals and sinking their ships.

The captains of the newspaper industry refused to take the foghorn warnings seriously. The captains of the music industry covered their ears and refused to listen – what a disaster.

Traditional employees, working in traditional organizations, doing traditional work, captaining their own ships need to realize there’s a foghorn blowing. It might be faint right now, but if you listen carefully, you can hear it. If you wait long enough, it will be loud and clear. Or, it will be too late.

Those working on writing resumes, following the traditional rules of resume writing, and following the traditional templates, writing the same old boring resumes filled with bloated and hyped-up job experience, need to listen, and listen carefully.

Whatever industry you’re in, take a moment and clear your ears.

Is that a foghorn I hear?

French Toast

I take around four to six eggs and crack them into a bowl. Next, I add a sprinkle of cinnamon, a dash of salt, and one cup of milk.

Then I add my secret ingredient that is one, or sometimes two, fresh vanilla beans. I split the vanilla bean down the middle, and scrape out the fresh black vanilla beans.

The trick to making great French Toast is to use a medium hot pan and unsalted butter. When the butter is frothy, but not burning, your pan is ready.

Dip your bread in the egg mixture, coating both sides, and place in the pan.

Cook your toast slowly. You only want to flip it once.

Serve the golden brown toast with pure maple syrup, fresh berries, and the absolute best quality bacon you can afford.FrenchToast.jpg

This is the breakfast recipe I make every Sunday morning when my in-laws spend the weekend with us. I’ve followed the recipe so many times, it’s now ingrained in my mind. It’s second nature. I’d be willing to say – it’s perfect.

Business success works the same way. The recipes, and nearly everything you need to succeed, are already out there. The recipes have already been tweaked and tested. Others have already worked out the kinks.

Baking, and I know French Toast isn’t really “baking”, but baking rarely works when you don’t follow a recipe.

Why do so many of us insist on trying something on our own without a recipe?

When you screw up your cooking recipe, though, you can go out and buy more ingredients and try again. Other things, important things, can’t be so easily replaced.

Who says?

Who says you can’t do that?

It’s becoming clear to me that one of the greatest secrets to a successful business, and success in every other aspect of life for that matter, is doing things that don’t just go against the grain, but doing things that totally disrupt the status-quo.

The biggest successes, the ones we hear about, seem to come when someone takes something, that was accepted as the norm, or “just the way things are”, and flipping it like a pancake.

Sirius Satellite Radio is a great example. Nothing was really wrong with regular radio. And it was free! Yet millions of people now pay to listen to the radio. I know I do. Go figure.

The iPod is another example. People said the iPod would fail because no one would want to carry all that music in their pockets.

And then people said electronic books would fail. People wanted the sense and touch of a real book. And yet, Amazon is now selling more electronic Kindle books than printed paper books.

There are some people out there that want you to do something disruptive, even though others (and most people) are telling you you can’t.

Most people like things to stay just the way they are or the way they’ve always been. Most people don’t like it when things change. Most people are resistant to change.

If your business is struggling, or your career isn’t moving as fast as you’d like it too, then maybe it’s time to stop talking & listening to “most people”.

Your A-Team

In the old days, if you wanted to increase your business, all you had to do was hire and pay a handful of salesmen and build a sales team.

Your salesman would go door-to-door, or cold-call, or create direct mail pieces to mail out to your mailing list. They would work 9-5 and attempt to meet a certain quota each month.

Today, your new sales team can be hundreds and thousands strong. The beauty of your new sales team is that you don’t need to pay them a dime. Seriously, and they work 24 hours a day. They never sleep. They’re your A-Team.

It’s true. No payment is required. There’s a catch though. You need to understand that while payment isn’t required, they may need a little training.

Here’s how you do it:

Ask them to share their experiences with your business on Facebook, or Twitter, or anywhere on the internet for that matter.

Encourage them, or better yet, give them a reason to write a review about your Bed & Breakfast or restaurant on a site called TripAdvisor.

Reward them for their referrals, or for bringing a friend to your establishment for bacon & eggs, or for putting in a good word in for you.

To encourage your customers, give them the tools, and the incentives up front, and make it worthwhile for them to send a friend to rent an air compressor from your Tool Rental shop.

If you’re a town or city looking to increase tourism, give your new sales team the tools to show their visiting guests a good time. That can mean free parking or discounts at local hotels.  It really doesn’t matter.

Remember, they work for free. They just need the tools and training.

The new sales team is your A-Team. And like I said, the best part of all is it’s free.

Why isn’t every business utilizing their A-Team?

On the Side

A question I’m often asked is, “How did I go from being a jobless university graduate, to an employee in the marketing field working for two great organizations, to successfully working for myself for the past five years?

The answer is simple.

Instead of waiting for the right opportunity, or the best time in my life to make a career move; or the perfect moment when all the stars aligned; or when I finally felt I had read enough books and gained enough expertise; or I had put in enough years to gain some experience for my resume; or I had saved enough money for my venture; or I had tweaked my business plan enough until it was just right…..

Instead of all that, I simply started my business on the side.

Each night, before bed, I spent a few hours laying bricks. Whenever I had some free time, instead of watching TV, I worked on my business. I started testing. I started building. I started selling.

It all happened on the side. The day my business was successfully paying me more than my day job, and I was still receiving paychecks while employed at my day job; I continued to work there, for six more months, to ensure my business had the legs it needed to stand on.

It’s almost five years later and the legs are still standing.

You could spend forever waiting for that single perfect moment when everything is just right, but that perfect moment might never come.

Or, you could do it on the side.

Pie in the Sky

It’s surprising how many businesses are still missing the boat when it comes to the “new” internet and using social media as a marketing tool.

I’m going to break it down real easy here.

It’s all about the human connections you make. No longer does the one-way flow of information jive with any of your customers.

Sure, there are the odd folks that might simply want to see your menu, find out your hours of operation, check out what your rooms look like, or how much you charge for an oil change.

But the real secret is the human connection.

Remember the early days of the internet and all the uses for the word “link?”

Linking meant that I would put a link to your blog from my blog or website for whatever reason. You might pay me for the link, or I might like your content and want to spread the word. Then we started doing “reciprocal linking.” Which meant I’d give you a link, if you gave me a link.

Now, the name of the game is the human link.

The businesses who are getting it, are using the human link to create a person-to-person connection. It’s no longer about the brand saying, “this is what we’ve got, come buy our stuff.”  Instead, it’s about the brand, corporation, or small business, that’s making an outreach on a personal level.

If your business is struggling, and you’re looking for marketing solutions to solve your problems, stop looking.  The solution is simple. Start creating real human connections.

I read a great post once and, unfortunately I can’t remember where now, but the marketer was asked by a client what she should do with only $2 left in her business account. She couldn’t afford to place an ad in the newspaper, or send out mail, or create a radio advertisement.

The marketer’s answer was brilliant.

Take a new customer out for a piece of pie. Yup, that was it.

The real solution is to start with an honest, true, and single human connection and build from there. Everything else is just pie in the sky.

Ghost Stories

Who doesn’t love a campfire? NOTHING beats a perfectly roasted marshmallow.

campfire.jpg

Of course, there’s one thing that can make or break a great campfire.

The ghost story.

I grew up going to camp every Summer and each night we’d have a campfire. Sadly, I don’t remember each individual marshmallow, but I do remember the times I jumped four feet out of my seat. And I do remember the shrieks and shrills of those around me. And I do remember the clever use of your flashlight and the shadows cast upon your face. And I do remember talking about the story for hours afterwards with my cabin mates.

But if the story is no good, or it’s boring, or you try to pull a fast one on us, then people will start yawning, and people will leave, and the kids will go to bed. We won’t remember a thing. And eventually the fire will burn out.

The thing is, we want a great story. We want to be inching ‘just a bit closer’ to the girl (or guy) sitting next to us. We’re hanging on to your every word. We’re depending on you for a good unexpected twist at the end.

And without it, it’s just ‘another campfire. There’s another one somewhere else.

Your business is like the campfire. Tell me a good story.

Are we on the same page?

When someone asks if you’re on the same page as they are, you might very well think you are. But, it’s important to remember that my page is different from your page. Your page is different from your boss’s page. Your spouse’s page is also different from your page. Your idea of your customer’s page is different from their actual page.

Sometimes we want to believe we’re all on the same page, and we’ve got a similar understanding of things. The thing is, every page is a bit different.

And every page is written by a unique set of eyes. Each set of eyes writes their own page based on their own unique perception of reality.

When I tell you that the chicken crossed the road, your chicken and your road, are different from my chicken and my road. This is what James Newman referred to as your personal and unique “reality structure.”

Of course, different strokes for different folks. While every single person sees the world a bit differently, in what we’re referring to as reality structure, different groups of people can share similar worldviews.

As Seth Godin says, “Some people hear a politician say something and hate it, while others are thrilled by it. Is it the thing that was said or the person who said it? Some people hear that Apple is about to launch a new product and they get out their wallets; others flee–before they even know what it is. If you don’t understand the worldview of the people you’re selling to, you will fail.

And this, my friends, is the point of all marketing. Don’t wave your hands like a crazy person trying to get everyone under the sun to pay attention. The easiest, and most reliable, route is to speak to people who share the same worldviews. That’s the first key.

Have you ever heard someone in business ask someone, “Who’s your target market?” and the person responds, “Everyone and anyone.”

Wrong. Not everyone will love bacon flavored ice cream. Your target market is only to those where your product or service speaks to their specific worldviews. That’s the second key.

The third key, in my opinion, is the most important. It’s realizing that success will come a helluva lot easier when you start ignoring the wrong people and focusing on the right people. This is the hard part. You may need to piss a few people off along the way. The trade-off is that if you do it right, those who share the same worldviews will never let you down.

And if you want proof of this, look no further than Apple. The iPhone 4 has been a total bust. It’s riddled with problems. The antenna is messed up. It’s dropping calls left and right. Consumer Reports gave it two big thumbs down.

Now go try to find one in stock.

P.S. Here’s the kicker though. Apple has no choice but to make this right. Our reality structures are nearly impossible to change, but our worldviews can be shifted more readily.

Again, if you need proof of this, look no further than Apple (again). Consider all the people you know who said they’d never own a MacBook, or an iPod, or an iPhone, or an iMac…..They once belonged to the group who shared a similar worldview of Microsoft, and that worldview changed.

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