Noah Fleming

It must be Friday. I just spent the past twenty-five minutes on-hold listening to elevator music. The funny thing is that when the call was first answered, I was told this call might be recorded for quality service purposes. When I finally managed to get through, the service was pretty lousy. Aside from the 25 [...]

Tomorrow my favourite local restaurant (also owned by a client of mine, in the interest of full disclosure) is moving to a new location. The move is bold and risky. After twenty years of holding a prominent downtown location, they’ve packed up to move to a new location. For over twenty years, this restaurant has [...]

There’s a local restaurant that my wife and I have been to twice now. Both times, my wife and I both thought that the owner/manager seemed to be a little rude. Maybe it was just us. Who knows? Maybe she was just having a bad night the two times we were there. Either way, it [...]

Finish the sentence…. If you’ve ever worked in a business or owned a business, then chances are you’ve heard the phrase: “The customer is always right!” But is it really true? During a few of my earlier jobs in the restaurant industry years ago, we were governed by this mantra. We were taught that “usually,” and under most circumstances, [...]